SP Customer Service AI

All features in one place

Handle tasks effortlessly and focus on growing your business.

Automatic emails within 1 minute

Customer service responses are automatically generated based on customer history and store policy.

Automated email drafts - User interface element

Automated actions

Actions such as refunds, resends, order changes, and address changes are all automatically created and executed in the Service Points system and Shopify.

Customizable store policies

You can upload your own store policy so that the AI bot can provide answers based on it.

Customizable answers

You can set default responses for standard situations that our advanced AI will use to create the best response.

Customizable responses - User interface element

All improvements based on feedback

You can edit drafts before they are sent. The Al bot will learn from this and improve its output.

Improvements based on feedback - User interface element

Integration possibilities

Integration with your Shopify store and email provider (Gmail or Outlook). Our next step is the integration with your PSP to respond to disputes.

Effortless efficiency for you and your team

Imagine a customer service that almost completely takes care of itself — freeing you and your team to focus on growth instead of drudgery. With SP Customer Service AI’s smart automation, routine tasks like refunds and address changes are handled instantly. Giving you peace of mind and more time to focus on what matters most.

Save costs on customer support

Save on the cost of hiring and training customer service agents. SP Customer Service AI efficiently handles routine tasks and queries, reducing the need for a large support team. This allows you to streamline your operations while still providing exceptional service.

Faster, smarter support that delights customers

Deliver responses that are not only fast but also tailored to each customer’s needs, building trust and loyalty with every interaction. SP Customer Service’s AI generates thoughtful, policy-driven responses in seconds, transforming your customer service into a memorable experience that sets your business apart.

Get started with SP Customer Service AI today

Start delivering smarter, faster customer support today.

Get started

What our customers say

"Zenva has completely transformed our customer service operations. What used to take hours is now done in minutes. The automated responses are spot-on and tailored to our store policies, which has improved our response time and customer satisfaction rates tremendously. We've also seen a significant drop in repetitive tasks for our team, allowing us to focus more on scaling our business. Highly recommend Zenva!"

Anna K.

"I was skeptical at first, but Zenva has proven to be a game-changer. The AI drafts emails so well that I barely have to make any edits. Refunds and order changes are now automated, saving me and my team countless hours of manual work. Plus, the integration with Shopify is seamless, making everything super efficient. Our customers are happier, and so are we!"

Liam M.

"Managing a high volume of customer inquiries used to be our biggest pain point, but Zenva's AI has made it effortless. The customizable responses ensure our brand voice remains consistent, and the AI's ability to learn from our feedback is simply amazing. We've received glowing feedback from our customers about the quick and helpful service, which has boosted our brand reputation. Zenva is worth every penny!"

Sophie L.

"We used to struggle with keeping up with customer service requests, especially when it came to issuing refunds or resending orders. Zenva automates all of that, and the best part is, it does it flawlessly. The learning feature has made the AI smarter over time, and our support team is now more focused on growth strategies instead of mundane tasks. Zenva has made running our store a lot less stressful!"

David S.

"Zenva has streamlined our entire customer support process. The integration with our email provider and Shopify means everything runs like clockwork. I love that we can load in our store policies and have the AI respond accurately. Our average response time has dropped dramatically, and customers are thrilled with the fast service. It's like having an extra member on the team who never sleeps!"

Emily R.

Frequently Asked Questions

What is SP Customer Service AI?

Zenva is an AI-powered customer service tool that accelerates and automates support. It delivers instant, accurate, and consistent answers to your customers by learning from your feedback, store history, and policies.

How does SP Customer Service AI work?

We use advanced AI to automatically compose customer service emails and perform necessary actions within your systems, such as Shopify and Service Points. It continuously learns from your adjustments and feedback to improve its performance in the future.

What features does SP Customer Service offer?

Automated Email Responses: Responses are created in under 1 minute, tailored to your customer's history and your store's policies .
Automated Actions: SP Customer Service AI can effortlessly perform tasks such as refunds, resends, order updates, and address changes .
Customizable Responses: Set default responses for common situations, helping you maintain consistency and efficiency .
Customizable Store Policies: Load your policies into SP Customer Service AI so it can respond accurately based on your specific guidelines .
AI Design Improvements: Review and edit drafts before sending them out. SP Customer Service AI learns from your feedback to continually improve its accuracy .
Integration options: Easily integrate SP Customer Service AI with your Shopify store and email provider (Gmail or Outlook). Future updates will also include PSP integration for dispute management.

What benefits does this tool provide for my team?

SP Customer Service AI streamlines customer service processes, reducing the workload for your team and allowing them to focus on strategic growth tasks. By automating routine support actions, SP Customer Service AI provides peace of mind and saves valuable time.

What are some of the routine tasks that SP Customer Service AI can automate?

SP Customer Service AI can automate several actions, including:

Make refunds
Resend Orders
Update order details
Change customer addresses

All of these tasks are done automatically within your Shopify and Service Points systems.

Can I customize the responses that SP Customer Service AI provides?

Yes, SP Customer Service AI allows you to set canned responses for recurring customer questions. These are then used by our AI to ensure that each customer receives the best and most relevant answer.

How does SP Customer Service AI handle store policies?

SP Customer Service AI allows you to upload your store policies so it can generate responses that are in line with your guidelines. This ensures that all interactions are consistent with your brand’s policies and values.

Will SP Customer Service AI learn and improve in the future?

Absolutely! SP Customer Service AI is constantly learning from your adjustments and feedback. The more you refine the concepts, the more accurate and efficient SP Customer Service AI becomes in future interactions.

Which integrations does SP Customer Service AI support?

Currently, SP Customer Service AI integrates with:

Shopify: For seamless order management and customer service tasks.
Email Providers: Works with Gmail and Outlook for efficient communication.
Service Points: Direct access to the right customer information for efficient customer service.

Future plans: We are working on adding an integration with your Payment Service Provider (PSP) to help manage disputes and chargebacks.

How fast can SP Customer Service AI compose a customer service email?

SP Customer Service AI can craft a comprehensive and contextually accurate response in less than a minute. This efficiency ensures that your customers receive timely and personalized support.

Is SP Customer Service AI suitable for companies of all sizes?

Yes, SP Customer Service AI is designed to adapt to businesses of all sizes. Whether you’re a small startup or a larger enterprise, SP Customer Service AI can help streamline your customer service processes and improve your response times.

How does SP Customer Service AI ensure customer satisfaction?

By providing fast, accurate, and personalized responses, SP Customer Service AI improves the customer experience and builds loyalty. Your customers will appreciate the speed and care of your support, setting your brand apart from the competition.